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4 ways to use Twitter for customer service and turn clients into advocates

20 Apr

Over the past few months I’ve been testing lot of new apps for Twitter and one apps support just blow me away.

It was all done via Twitter and the experience not only turned me from a free account user to a paid user but now I’m a committed advocate of not just the app but also the people behind it.

This article is written by the guys behind the app and shares their experiences, what they learnt and how you can get the same effect as well.

Read on…

4 Ways to Use Twitter for Customer Service and Support

http://www.socialmediaexaminer.com/4-ways-to-use-twitter-for-customer-service-and-support/

The results we’ve seen from using Twitter as our most important support channel day in and day out are incredible.

Here are the 4 most powerful insights on using Twitter for customer service that I’ve learned along the way.

#1: Use the Speed of Twitter to Your Advantage

This is a phrase that gets thrown around a lot. “On Twitter, you need to be fast in responding!” But just how important really is speed in responding on Twitter? Here’s an example.

Read the rest now:

http://www.socialmediaexaminer.com/4-ways-to-use-twitter-for-customer-service-and-support/

(via Instapaper)

Sent from my iPad
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Posted by on April 20, 2012 in Uncategorized

 

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